Terms of Service

Understand how our services work and what you receive.

At Dotcom Online, you are purchasing services, not a website as a product. Our services include, but are not limited to:

• Website design
• Website build
• Hosting setup
• Domain acquisition, setup, and maintenance
• Business email setup and maintenance
• Configuration and launch support

Upon completion of the payment, a live website hosted by Dotcom Online is the result of these services. Ownership of any proprietary tools, frameworks, site files, coding, and configurations, or internal processes we use remains with Dotcom Online. By engaging with our services, you acknowledge that you are NOT obtaining site files, coding, configurations, or domain (if applicable), purchasing any underlying software, platform, or intellectual property.

Site files and domain can be transferred to the client at an additional fee and upon request.

Effective date: May 2026

Privacy Policy

How Dotcom Online collects, uses, and protects information on our site.

We respect your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Information you provide: details you submit through our forms (such as name, email, business details, and project notes).
• Files you share: any logos, images, or documents you send to us for your project.
• Basic usage data: standard analytics information (such as pages viewed and device/browser type) when available through our hosting/analytics tools.

How we use information

• To communicate with you about your page/site and deliver our services.
• To improve page/site performance, reliability, and user experience.
• To respond to questions, requests, or support needs.

Sharing

We do not sell your personal information. We may share information with trusted service providers only as needed to operate this website and deliver services (for example, form processing and email delivery).

Cookies

We may use cookies or similar technologies for basic site functionality and analytics. You can control cookies through your browser settings.

Data retention

We keep information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your choices

You may request access, correction, or deletion of your information by contacting us.

Contact

If you have questions about this Privacy Policy, email us at info@dotcom.website.

Effective date: May 2026

Refund Policy

Please review our refund guidelines before engaging with our services.

All sales are final. Once work has begun on your landing page/site, no refunds are available. This policy applies to all services and promotional offers. We encourage you to review our offerings and ask any questions before making a purchase.

Effective date: May 2026